State Farm® Insurance Agent Michell Navarro

"One of the best offices ever! 10/10 service!"

"Spoke to Raul today he answered all my questions went over all my policies for the year very patient and knowledgeable gentleman been with them aprox 11 years and so far so good would highly recommend them."

"Raul, from Michelle’s office was absolutely incredible. Consistently on top of helping me through switching my insurance during a busy time for me, attentive to my questions and kind."

"I’ve been with State Farm since 2018, and have been with offices from South Carolina to Florida to Arizona and now right here in Burbank CA. Since 2021, I’ve been with another SF office off of San Fernando and out of ALL the SF and states, it was the absolute worst. I was undercharged, then way over charged (to make up for what they missed), could never get to a real person, and when I did, they never had a clear, decisive answer. I even went in person and waited forever before being seen, all just to be told vague, evasive answers. I got better service at the Shakey’s across the street. That all changed 180 degrees for the better when I switched offices in December 2024 to Michell’s office. They (David) actually reached out to me immediately to introduce themselves and ask how they could start helping me. They helped me navigate my license renewal, answered questions about my bill per month, and gave me honest answers about my future with SF. Today (1/16/25), I called in simply to ask about how to ensure a car that I’m taking off the road for rebuild, and Raul took his time to explain all the options I have and even what to do with the DMV. Michell, David, and Raul have done more for me (and my outlook on State Farm overall) in less than a month than my previous office did in 3 years. I feel good about who is managing me and my car, and feel good about where my money is going every month! I definitely recommend this office!"

"Un excelente servicio el personal es muy amable y profesional, en especial , Raúl Parada , siempre nos ayuda mucho hablar con El, nos da excelente asesoría. Muy contentos con el servicio!"

"I recently had the pleasure of interacting with Ryan, an insurance representative at Michell Navarro State Farm, and I am compelled to share my exceptional experience. From the moment Ryan answered my call, it was evident that I was in the hands of a professional who truly understands the essence of high-quality customer service. Ryan greeted me with a warm and genuine tone, immediately making me feel valued and understood. She patiently listened to my concerns without interruption, demonstrating remarkable empathy and attentiveness. What stood out most was her ability to swiftly grasp the issue at hand and offer clear, concise solutions. She meticulously explained each step, ensuring I comprehended the process and felt reassured throughout our conversation. Her expertise was further evident when she provided insights that went beyond my initial query, offering additional tips and resources that could benefit me in the future. This proactive approach showcased her thorough knowledge of the company’s products and services, as well as her commitment to customer satisfaction. In addition to her technical proficiency, Ryan maintained a courteous and professional demeanor at all times. She effectively balanced friendliness with efficiency, making the interaction both pleasant and productive. Even when faced with a complex issue, she remained calm and resourceful, ultimately resolving my problem with a level of competence that exceeded my expectations. The office environment at Michell Navarro State Farm also deserves commendation. It is clear that they prioritize training and supporting their staff, equipping them with the necessary tools to deliver top-notch service. The overall culture of State Farm, as reflected in Ryan’s service, is one of excellence and customer-centric values. In conclusion, Ryan exemplifies what outstanding customer service should be. Her dedication, knowledge, and exceptional interpersonal skills make her a standout insurance representative. State Farm is fortunate to have such a stellar employee, and I am grateful for the superb assistance I received. I highly recommend State Farm to anyone seeking reliable and high-quality service."

"I have been with Michell Navarro for the last 5+ years and I usually deal with David Juarez I wouldn't think about switching to anyone else. He has went above and beyond for me and my family, If your looking for a great insurance guy he is definitely the right choice. He will do any and everything he can to help you find the best insurance to fit your needs"

"Michell Navarro and her entire team have been wonderful. They have always provided excellent customer service. If you need insurance, be sure to contact her team."

"Great service. Very helpful answering my questions and assisting me with my car and life insurance. Highly recommend"

"The dictionary defines superlative as: of the highest kind, quality, or order, surpassing all else, or others. Supreme. I define it as David Juarez. As a sales rep, as a leader, as a man, and as a friend, he is of the highest kind, quality, and order. Supreme."

"Raul did a great job helping us get life insurance. He explained everything clearly, answered all our questions, and made the whole process easy to understand. We appreciate his help and actually recommended my father as well and now he's also a state farm client."

"Very great people very reliable and trustworthy… got my insurance with Raul shoutout to him great work !"

"Michell’s office and Raul have been very helpful and provide amazing costumer service. I definitely recommend for anyone looking for car and life insurance!"

"This Office helped me out so much to start with my 1st Life Insurance, they gave me so much information on all the basics, they were clear and direct. They have a great way of approaching people, they always find the best deals for you. Michell and Raul really stand out for the office, being committed and hardworking are some great qualities."

"Michell is the best. Super communicative and the best to work with. Highly recommend!"

"I appreciate the service I have received from Ryan. Not only has she provided me with excellent service, but has stayed after hours to help me with my auto policy and any questions I have. Raul also has been very helpful as well. Very professional insurance agents. Thank you!"

"Michell was incredibly helpful and friendly. She walked me through each aspect of my policy without making me feel dumb. She also cared about me as a person!"

"Raul is kind, patient and very helpful in any matter/questions I had. Definitely would recommend them to anyone in need of car insurance and or Life insurance."

"Michell is a great agent. She really takes her time to help you out. Her entire team is really friendly and knowledgeable."

"Michelle Navarro and team have taken customer service to the next level. During my time with them I have not experienced a more professional and courteous team in the insurance game. Even during my move out of state they helped facilitate the insurance transfer with speed and efficiency. Highly recommend them for all of your insurance needs."

"Everytime that I call this State Farm office I’m truly amazed at how professional they are at doing their job. They always explain everything to me and they refuse to hang up until I totally understand everything. Michell Navarro and Ryan Shaw always make sure that they are putting the clients first. Great people, great office and great service."

"I would like to extend my gratitude to Michelle Navarro and All her staff “ David and Ryan” they have gone above and beyond to help me. From changes on my policy and an auto collision. No pressure has ever been applied, on the contrary, they take the time to listen and help in every aspect. Thank you once again for your excellent service. Sincerely, Silvia C."

"Michell and her team are wonderful! They take the time to care about all customers. She was incredibly helpful when I went through the process of transferring from out-of-state; I didn’t have to worry at all about when the coverage would start. She and her team took care of it all! When there was an issue with my premium increasing due to an old accident being unexpectedly applied, Michell took the time to explain what happened and what my pricing options would be. Also shout out to David for being willing to run a few quotes for me for different cars - helped me figure out what I wanted to go with!"

"I am a first time renter, so this has been the first time I ever needed renter’s insurance. Michell Navarro and the team have been incredible. They made it super easy and gave me a good price. Not only this, but the team also always sends me cards on holidays and thanks me for my business. One time, there was a mistake on my bill, and the team helped correct it immediately. My auto-payments had gotten messed up as well, so they emailed me a form to sign to restart my auto-payments. When I forgot to email back, they mailed me a copy of a filled out form that I only needed to sign with a filled out return envelope. I have already recommended this place to two of my friends, and I recommend it to everyone!"

"Customer service is always great. They always answer when I call them always willing to help me in anyway and when I’m talking on the phone with them, it doesn’t feel like I’m talking to a business. It feels like family..(shout out goes to David Juarez From Michell Navarro Insurance Agency, Inc. Insurance License #6007956 Down at 150 E Olive Ave Ste 211 Burbank, CA 91502).. it honestly just feels like I’m talking to a brother when I’m talking to you."