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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jordan Shaw

July 2, 2024

5  out of  5 rating by Jordan Shaw
"I recently had the pleasure of interacting with Ryan, an insurance representative at Michell Navarro State Farm, and I am compelled to share my exceptional experience. From the moment Ryan answered my call, it was evident that I was in the hands of a professional who truly understands the essence of high-quality customer service. Ryan greeted me with a warm and genuine tone, immediately making me feel valued and understood. She patiently listened to my concerns without interruption, demonstrating remarkable empathy and attentiveness. What stood out most was her ability to swiftly grasp the issue at hand and offer clear, concise solutions. She meticulously explained each step, ensuring I comprehended the process and felt reassured throughout our conversation. Her expertise was further evident when she provided insights that went beyond my initial query, offering additional tips and resources that could benefit me in the future. This proactive approach showcased her thorough knowledge of the company’s products and services, as well as her commitment to customer satisfaction. In addition to her technical proficiency, Ryan maintained a courteous and professional demeanor at all times. She effectively balanced friendliness with efficiency, making the interaction both pleasant and productive. Even when faced with a complex issue, she remained calm and resourceful, ultimately resolving my problem with a level of competence that exceeded my expectations. The office environment at Michell Navarro State Farm also deserves commendation. It is clear that they prioritize training and supporting their staff, equipping them with the necessary tools to deliver top-notch service. The overall culture of State Farm, as reflected in Ryan’s service, is one of excellence and customer-centric values. In conclusion, Ryan exemplifies what outstanding customer service should be. Her dedication, knowledge, and exceptional interpersonal skills make her a standout insurance representative. State Farm is fortunate to have such a stellar employee, and I am grateful for the superb assistance I received. I highly recommend State Farm to anyone seeking reliable and high-quality service."
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Ervin Peraza

July 1, 2024

5  out of  5 rating by Ervin Peraza
"I have been with Michell Navarro for the last 5+ years and I usually deal with David Juarez I wouldn't think about switching to anyone else. He has went above and beyond for me and my family, If your looking for a great insurance guy he is definitely the right choice. He will do any and everything he can to help you find the best insurance to fit your needs"
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Caitlin Jaksha

June 27, 2024

5  out of  5 rating by Caitlin Jaksha
"Michell Navarro and her entire team have been wonderful. They have always provided excellent customer service. If you need insurance, be sure to contact her team."
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Ivan Juarez

June 25, 2024

5  out of  5 rating by Ivan Juarez
"Great service. Very helpful answering my questions and assisting me with my car and life insurance. Highly recommend"
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javier santiago

June 21, 2024

5  out of  5 rating by javier santiago
"The dictionary defines superlative as: of the highest kind, quality, or order, surpassing all else, or others. Supreme. I define it as David Juarez. As a sales rep, as a leader, as a man, and as a friend, he is of the highest kind, quality, and order. Supreme."
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jose moscosa

June 15, 2024

5  out of  5 rating by jose moscosa
"Raul did a great job helping us get life insurance. He explained everything clearly, answered all our questions, and made the whole process easy to understand. We appreciate his help and actually recommended my father as well and now he's also a state farm client."
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Anthony Hernandez

June 14, 2024

5  out of  5 rating by Anthony Hernandez
"Very great people very reliable and trustworthy… got my insurance with Raul shoutout to him great work !"
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neiva parada

June 14, 2024

5  out of  5 rating by neiva parada
"Michell’s office and Raul have been very helpful and provide amazing costumer service. I definitely recommend for anyone looking for car and life insurance!"
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Angel28 Magaña

June 13, 2024

5  out of  5 rating by Angel28 Magaña
"This Office helped me out so much to start with my 1st Life Insurance, they gave me so much information on all the basics, they were clear and direct. They have a great way of approaching people, they always find the best deals for you. Michell and Raul really stand out for the office, being committed and hardworking are some great qualities."
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Joshua Ray

April 18, 2024

5  out of  5 rating by Joshua Ray
"Michell is the best. Super communicative and the best to work with. Highly recommend!"
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Maribel alvarado

January 31, 2024

5  out of  5 rating by Maribel alvarado
"I appreciate the service I have received from Ryan. Not only has she provided me with excellent service, but has stayed after hours to help me with my auto policy and any questions I have. Raul also has been very helpful as well. Very professional insurance agents. Thank you!"
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Meredith O'Gwynn

October 31, 2023

5  out of  5 rating by Meredith O'Gwynn
"Michell was incredibly helpful and friendly. She walked me through each aspect of my policy without making me feel dumb. She also cared about me as a person!"
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Nathan Bautista

September 14, 2023

5  out of  5 rating by Nathan Bautista
"Raul is kind, patient and very helpful in any matter/questions I had. Definitely would recommend them to anyone in need of car insurance and or Life insurance."
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Arya Alishahi

August 20, 2023

5  out of  5 rating by Arya Alishahi
"Michell is a great agent. She really takes her time to help you out. Her entire team is really friendly and knowledgeable."
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Kyle Lowder

June 23, 2023

5  out of  5 rating by Kyle Lowder
"Michelle Navarro and team have taken customer service to the next level. During my time with them I have not experienced a more professional and courteous team in the insurance game. Even during my move out of state they helped facilitate the insurance transfer with speed and efficiency. Highly recommend them for all of your insurance needs."
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Roger J. Timber

May 31, 2023

5  out of  5 rating by Roger J. Timber
"Everytime that I call this State Farm office I’m truly amazed at how professional they are at doing their job. They always explain everything to me and they refuse to hang up until I totally understand everything. Michell Navarro and Ryan Shaw always make sure that they are putting the clients first. Great people, great office and great service."
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silvia cuevas

May 1, 2023

5  out of  5 rating by silvia cuevas
"I would like to extend my gratitude to Michelle Navarro and All her staff “ David and Ryan” they have gone above and beyond to help me. From changes on my policy and an auto collision. No pressure has ever been applied, on the contrary, they take the time to listen and help in every aspect. Thank you once again for your excellent service. Sincerely, Silvia C."
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Sebastian Gall

March 28, 2023

5  out of  5 rating by Sebastian Gall
"Michell and her team are wonderful! They take the time to care about all customers. She was incredibly helpful when I went through the process of transferring from out-of-state; I didn’t have to worry at all about when the coverage would start. She and her team took care of it all! When there was an issue with my premium increasing due to an old accident being unexpectedly applied, Michell took the time to explain what happened and what my pricing options would be. Also shout out to David for being willing to run a few quotes for me for different cars - helped me figure out what I wanted to go with!"
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Jacob Gonzales

March 16, 2023

5  out of  5 rating by Jacob Gonzales
"I am a first time renter, so this has been the first time I ever needed renter’s insurance. Michell Navarro and the team have been incredible. They made it super easy and gave me a good price. Not only this, but the team also always sends me cards on holidays and thanks me for my business. One time, there was a mistake on my bill, and the team helped correct it immediately. My auto-payments had gotten messed up as well, so they emailed me a form to sign to restart my auto-payments. When I forgot to email back, they mailed me a copy of a filled out form that I only needed to sign with a filled out return envelope. I have already recommended this place to two of my friends, and I recommend it to everyone!"
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Jairo Rodriguez

February 1, 2023

5  out of  5 rating by Jairo Rodriguez
"Customer service is always great. They always answer when I call them always willing to help me in anyway and when I’m talking on the phone with them, it doesn’t feel like I’m talking to a business. It feels like family..(shout out goes to David Juarez From Michell Navarro Insurance Agency, Inc. Insurance License #6007956 Down at 150 E Olive Ave Ste 211 Burbank, CA 91502).. it honestly just feels like I’m talking to a brother when I’m talking to you."
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Laura N

January 27, 2023

5  out of  5 rating by Laura N
"Michell and her team are always a pleasure to speak with. Plus, Ryan and David are so friendly and ready to answer any question I may have. Thank you Michell and team!"
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deBorah kim

January 5, 2023

5  out of  5 rating by deBorah kim
"I have been with State Farm for many years, and received great personal service with Michelle and her team. I never knew that I could have an insurance agent that is actively checking in and making sure I'm getting the best rates and discounts available to me. And whenever my family or I have had car mishaps, I never had to worry because I knew that State Farm and Michelle would take care of everything. Service like this raises my standards of what I wish I could get from my other accounts/companies."
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Peter Knight

December 22, 2022

5  out of  5 rating by Peter Knight
"Awesome Agent!!"
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Arielle Sanchez

August 26, 2022

5  out of  5 rating by Arielle Sanchez
"Michell and her team have helped my family for almost years. They are all so friendly and really take the time to make sure you understand everything your getting into. Even now that I'm joining my family with extra insurance I feel comfortable talking with Michell and with her help!"
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Carlos Portillo

August 19, 2022

5  out of  5 rating by Carlos Portillo
"I highly recommend this State Farm office. My car was hit and then totaled; they helped me through the whole process answering all my questions and providing me with updates. I’m now in a new car, and a very happy Customer!"