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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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B k

March 30, 2024

2  out of  5 rating by B k
"Nice people but if you have to cancel your insurance do it early . I called the office 4 days before they charge me for my monthly payment to cancel it , and the manager wasn’t in the office to do it. However, someone told me that they wouldn’t charge me since I want it cancel. They still charged me 4 days later."
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Maribel alvarado

January 31, 2024

5  out of  5 rating by Maribel alvarado
"I appreciate the service I have received from Ryan. Not only has she provided me with excellent service, but has stayed after hours to help me with my auto policy and any questions I have. Raul also has been very helpful as well. Very professional insurance agents. Thank you!"
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Meredith O'Gwynn

October 31, 2023

5  out of  5 rating by Meredith O'Gwynn
"Michell was incredibly helpful and friendly. She walked me through each aspect of my policy without making me feel dumb. She also cared about me as a person!"
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Nathan Bautista

September 14, 2023

5  out of  5 rating by Nathan Bautista
"Raul is kind, patient and very helpful in any matter/questions I had. Definitely would recommend them to anyone in need of car insurance and or Life insurance."
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Arya Alishahi

August 20, 2023

5  out of  5 rating by Arya Alishahi
"Michell is a great agent. She really takes her time to help you out. Her entire team is really friendly and knowledgeable."
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Kyle Lowder

June 23, 2023

5  out of  5 rating by Kyle Lowder
"Michelle Navarro and team have taken customer service to the next level. During my time with them I have not experienced a more professional and courteous team in the insurance game. Even during my move out of state they helped facilitate the insurance transfer with speed and efficiency. Highly recommend them for all of your insurance needs."
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Roger J. Timber

May 31, 2023

5  out of  5 rating by Roger J. Timber
"Everytime that I call this State Farm office I’m truly amazed at how professional they are at doing their job. They always explain everything to me and they refuse to hang up until I totally understand everything. Michell Navarro and Ryan Shaw always make sure that they are putting the clients first. Great people, great office and great service."
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silvia cuevas

May 1, 2023

5  out of  5 rating by silvia cuevas
"I would like to extend my gratitude to Michelle Navarro and All her staff “ David and Ryan” they have gone above and beyond to help me. From changes on my policy and an auto collision. No pressure has ever been applied, on the contrary, they take the time to listen and help in every aspect. Thank you once again for your excellent service. Sincerely, Silvia C."
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Sebastian Bui

March 28, 2023

5  out of  5 rating by Sebastian Bui
"Michell and her team are wonderful! They take the time to care about all customers. She was incredibly helpful when I went through the process of transferring from out-of-state; I didn’t have to worry at all about when the coverage would start. She and her team took care of it all! When there was an issue with my premium increasing due to an old accident being unexpectedly applied, Michell took the time to explain what happened and what my pricing options would be. Also shout out to David for being willing to run a few quotes for me for different cars - helped me figure out what I wanted to go with!"
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Jacob Gonzales

March 16, 2023

5  out of  5 rating by Jacob Gonzales
"I am a first time renter, so this has been the first time I ever needed renter’s insurance. Michell Navarro and the team have been incredible. They made it super easy and gave me a good price. Not only this, but the team also always sends me cards on holidays and thanks me for my business. One time, there was a mistake on my bill, and the team helped correct it immediately. My auto-payments had gotten messed up as well, so they emailed me a form to sign to restart my auto-payments. When I forgot to email back, they mailed me a copy of a filled out form that I only needed to sign with a filled out return envelope. I have already recommended this place to two of my friends, and I recommend it to everyone!"
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Jairo Rodriguez

February 1, 2023

5  out of  5 rating by Jairo Rodriguez
"Customer service is always great. They always answer when I call them always willing to help me in anyway and when I’m talking on the phone with them, it doesn’t feel like I’m talking to a business. It feels like family..(shout out goes to David Juarez From Michell Navarro Insurance Agency, Inc. Insurance License #6007956 Down at 150 E Olive Ave Ste 211 Burbank, CA 91502).. it honestly just feels like I’m talking to a brother when I’m talking to you."
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Laura N

January 27, 2023

5  out of  5 rating by Laura N
"Michell and her team are always a pleasure to speak with. Plus, Ryan and David are so friendly and ready to answer any question I may have. Thank you Michell and team!"
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deBorah kim

January 5, 2023

5  out of  5 rating by deBorah kim
"I have been with State Farm for many years, and received great personal service with Michelle and her team. I never knew that I could have an insurance agent that is actively checking in and making sure I'm getting the best rates and discounts available to me. And whenever my family or I have had car mishaps, I never had to worry because I knew that State Farm and Michelle would take care of everything. Service like this raises my standards of what I wish I could get from my other accounts/companies."
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Peter Knight

December 22, 2022

5  out of  5 rating by Peter Knight
"Awesome Agent!!"
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Arielle Sanchez

August 26, 2022

5  out of  5 rating by Arielle Sanchez
"Michell and her team have helped my family for almost years. They are all so friendly and really take the time to make sure you understand everything your getting into. Even now that I'm joining my family with extra insurance I feel comfortable talking with Michell and with her help!"
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Carlos Portillo

August 19, 2022

5  out of  5 rating by Carlos Portillo
"I highly recommend this State Farm office. My car was hit and then totaled; they helped me through the whole process answering all my questions and providing me with updates. I’m now in a new car, and a very happy Customer!"
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David Eubank

May 14, 2022

5  out of  5 rating by David Eubank
"This office is not only super-friendly, they spend the time needed to educate you on every detail of your policy. No hard sell, they just take pride in satisfying customers and helping to choose the best and most affordable plans. They also stay in touch, not to upsell, but to make sure you're happy and informed."
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Bahareh Moghtadaei

May 3, 2022

5  out of  5 rating by Bahareh Moghtadaei
"Any staffs I spoke with are so helpful, caring and polite."
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Nancy Frankenfield

February 23, 2022

5  out of  5 rating by Nancy Frankenfield
"I have been a State Farm customer since I was 16. Shawn and David have always been pleasant and very helpful."
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Matt Kloker

February 8, 2022

5  out of  5 rating by Matt Kloker
"Very happy with my experience with this State Farm agency! I've been a customer in various capacities over the past 5.5 years, and overall the customer service has been great. No complaints! I originally began with State Farm auto and renters insurance, then I switched from their auto insurance after about a year / year and a half to get a better rate, but I stayed with their renter's insurance because of the competitive rate. Even though I am not as high paying a customer as one with an auto policy, I haven't experienced any pushy-ness or coercion to switch back to their auto policy, which I appreciate, as I've kept them in mind as I review different auto insurance quotes every now and then when it's time for my semi-annual renewal. I am now in the process of relocating to another state, but I look forward to continuing with State Farm down the road or keeping them in mind as I shop for insurance in my new locale. Shoutout to Michell and Shawn for their great customer service!"
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Angela Soley

January 27, 2022

5  out of  5 rating by Angela Soley
"Ervin helped me. He was very friendly and responsive, getting me a quote and forms very quickly."
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Grant Martin

January 27, 2022

5  out of  5 rating by Grant Martin
"The staff at this particular State Farm location have always been exceptional. They aren’t just your agents, they’re your friends, and when it comes to insurance, that makes all the difference."
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Narine Petrosyan

January 25, 2022

5  out of  5 rating by Narine Petrosyan
"Everyone at the office is very nice and helpful. Lately I’ve been talking to Shawn and he is always very nice and helpful. He is on top of the things, knows what he is doing and always gets back to me in timely manner. Thank you Shawn and everyone."
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Cassandra Amos

January 22, 2022

5  out of  5 rating by Cassandra Amos
"Shawn and the team of Michell Navaro are great"
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Osbaldo Penaloza

December 21, 2021

5  out of  5 rating by Osbaldo Penaloza
"They made sure that I was taken care of at every corner. Shawn even continued to find me more savings after the first quote. Truly appreciate they've done and will do. I highly recommend them you won't regret it!"